Frequently Asked Questions
Do you accept my insurance plan?
Our office is more than happy to work with any insurance company, filing insurance claims for you, and accepting direct payment. However, as a patient, you are ultimately responsible for your account, so it is always suggested that you check the particulars of your plan in order to anticipate your out-of-pocket expenses. There are over 300 different insurance companies, and it is impossible to know the particulars of every plan. However, we will be happy to assist you in any way possible.
Do you accept referrals?
Yes. A referral from an existing patient is one of the greatest compliments that we could receive! We always welcome new patients and many of our new patients come to us as referrals from our existing clientele who want their friends to have a happy dental home. Even if you don’t know someone who is presently a client, you are more than welcome to join our dental family.
What different payment options do you provide?
We accept cash, debit, personal checks, Visa, Mastercard and Discover. We ask for payment at the time of the appointment. While we do not finance treatment directly, if you need to make payments we work with a third party financing source that may suit your needs.
I want my front teeth to look better but I don’t want to wear braces, what would you recommend?
A new smile can revitalize your overall appearance and improve your self-esteem. It can really change your life! There are several procedures that can give you a brighter, more attractive smile. These non-orthodontic treatments include veneers, esthetic crowns, whitening and bonding.
After conducting a thorough examination and consultation, we can create a customized treatment plan to help you get that new smile! We want you to know that we will spend the time planning your treatment to ensure you get the best we have to offer. We don’t want to imply that everyone can be treated without orthodontics; if your particular situation is best treated that way, we will let you know.
How can I have whiter teeth?
There are a number of procedures to help whiten your smile, one of which is a simple in-home whitening to achieve your desired shade. Dr. Chandler can help you evaluate your potential for whitening, based on the current color and the cause of any discoloration. Once we have decided on the most appropriate method, we can start you along the road to a great smile.
How do I know when it’s time for a checkup?
Since no two people are alike, there is no standard answer for this question. We take time to get to know each patient, their past dental history, present condition, as well as future needs and goals. We then customize a treatment plan for that individual’s particular needs and goals.
Studies show that anywhere from 70-90% of adults have some form of gum disease, requiring more frequent visits to ensure dental health. With new information linking gum disease to systemic conditions such as heart disease and diabetes, it is more important than ever to keep your gums healthy. Gum disease is very difficult to find on your own since often it is not painful. While brushing and flossing go a long way towards maintaining a healthy mouth, it is wise to check for plaque that has hardened into tartar; this condition requires a professional evaluation and cleaning.
What if I need to cancel an appointment? Will I be charged?
In order to maintain a well-run office, we request that all appointment changes be made at least 48 working hours ahead of time. This allows us to contact patients who need immediate treatment and use our time effectively.
Our goal is to schedule only one appointment at a time, meaning we do not routinely double book our appointments. This is designed to give you the undivided attention you deserve. When an appointment is broken or skipped, we effectively have no one to see in that time slot. Out of respect for all of our patients and staff members, we reserve the right to bill for our time, preparation and lost treatment.
My gums bleed after I brush, is this something to be concerned about?
The most common cause of tooth loss is gum disease. Of greater importance are the links between gum disease and various serious conditions including heart disease, stroke, diabetes and, for expectant mothers, babies with low birth weight.
It’s important to realize that healthy gums do not bleed with regular brushing and flossing. Bleeding is typically a sign of gum disease (also called periodontal disease). Gum disease is a progressive condition that can be prevented if diagnosed and treated early; however, more advanced stages can often cause irreversible damage. Be sure to have your teeth and gums checked regularly to prevent problems from gum disease.
Remember, the symptoms of gum disease are generally not normal events. If you noticed that your fingernails started to bleed every time you washed your hands, you would be concerned. The same should hold true for your teeth!
Do I have to floss everyday? Is it really that important?
You may not realize it, but even when your mouth is clean, it is full of bacteria. These are naturally occurring microorganisms that like to eat even the smallest bits of leftover food particles. After doing this, they deposit a sticky residue called plaque, on the teeth. Plaque accumulates during the day, especially in places where your toothbrush can’t reach. Left to harden into tartar ( also called calculus), plaque build-up irritates your gums, and can trigger inflammation and gum disease.
You can eliminate much of this plaque by carefully brushing and properly flossing every day. It’s really that simple. Your toothbrush reaches the tops and sides of the teeth, while the floss cleans between the teeth, polishing them and controlling bad breath.
Think of it this way… brushing is like washing the top of your car, while flossing is like cleaning the wheel wells and undercarriage. Only the latter helps avoid rust!
Do I really have to get a crown after I have root canal treatment (endodontic)?
In most cases, a tooth will need a crown following endodontic treatment. There are very few occasions when the opening to the root canal is very small and a crown may not be necessary. Most teeth that require endodontic treatment have been previously compromised by a variety of factors, including decay, cracks and large fillings. A proper restoration, usually a crown, restores the tooth to the proper form and function. A crown also aids in the prevention of fracture and subsequent loss of a root canalled tooth. A tooth that has had the appropriate root canal treatment followed by a proper restoration can last as long as your natural teeth. Root canals are not cheap; a proper restoration not only protects your root canalled tooth, it also protects your investment!